Job Summary:
As the Head Hostess / Reservation Manager, you will play a pivotal role in ensuring the smooth operation of the front-of-house operations. You will be responsible for managing reservations, supervising the host/hostess team, and creating a warm and welcoming atmosphere for guests. Your exceptional organizational skills, attention to detail, and strong interpersonal abilities will be key to your success in this role.
Key Responsibilities:
1. Reservation Management:
• Handle all reservation requests via phone, email, and in-person with a professional and courteous demeanor.
• Maintain an accurate reservation system, optimizing table allocation to maximize seating capacity.
• Confirm reservations and communicate special requests or preferences to the kitchen and service staff.
2. Host/Hostess Supervision:
• Recruit, train, and supervise host/hostess staff to ensure a high level of service excellence.
• Develop and enforce host/hostess protocols and standards for greeting and seating guests.
• Conduct regular performance evaluations and provide feedback for improvement.
3. Guest Services:
• Personally greet and seat guests, ensuring a memorable and enjoyable dining experience.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Assist in resolving any conflicts or issues that may arise during service.
4. Scheduling and Shift Management:
• Create and maintain host/hostess schedules, ensuring adequate coverage during peak and off-peak hours.
• Manage shift changes and breaks to optimize staff availability and service efficiency.
5. Collaboration with Other Departments:
• Work closely with the kitchen and wait staff to coordinate table turnover and ensure smooth service flow.
• Communicate effectively with management regarding reservations, guest feedback, and operational needs.
6. Administrative Tasks:
• Maintain records of reservations, guest information, and seating preferences.
• Prepare daily reports on reservation activity and guest counts.
• Assist in developing and implementing reservation policies and procedures.
Qualifications:
• Previous experience in a fine dining or upscale restaurant environment in a host/hostess or reservation management role.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Excellent interpersonal and communication skills.
• Leadership qualities with the ability to motivate and manage a team.
• Proficiency in reservation management software and basic computer applications.
• Impeccable grooming and professional appearance.
• Exceptional customer service skills and the ability to remain calm under pressure.
• Saudi experience is preferable
