Job Summary:
As the Head Waiter, you will play a pivotal role in maintaining the high standards of service and customer satisfaction that our client represents. Your responsibilities will include overseeing and coordinating front-of-house operations, leading the waitstaff team, and ensuring a seamless and enjoyable dining experience for guests.
Key Responsibilities:
1. Guest Service:
• Provide impeccable service to guests, ensuring their needs are met with courtesy and efficiency.
• Anticipate and respond to guest preferences and special requests.
2. Team Leadership:
• Supervise, train, and motivate the waitstaff team to maintain a high level of professionalism and service quality.
• Delegate responsibilities and manage staff schedules effectively.
3. Table Management:
• Maintain an organized and efficient seating arrangement for guests.
• Ensure timely table turnover without compromising the dining experience.
4. Menu Knowledge:
• Possess a strong understanding of the menu, including ingredients, preparation, and recommended pairings.
• Assist guests in making informed menu choices.
5. Problem Resolution:
• Address guest concerns and complaints professionally and promptly, seeking resolution to their satisfaction.
6. Upkeep and Presentation:
• Maintain a clean and organized dining area, overseeing table settings and overall restaurant appearance.
• Ensure that all service areas are well-stocked with necessary supplies.
7. Health and Safety:
• Adhere to health and safety regulations and ensure the team follows proper sanitation and hygiene protocols.
Qualifications:
• Proven experience as a Head Waiter or in a similar role, preferably within a fine dining concept.
• Strong knowledge of food and beverage service.
• Excellent communication and interpersonal skills.
• Effective leadership abilities and the ability to work well in a team.
• Professional grooming and presentation.
• Familiarity with franchise-specific operational procedures and standards.
• Willingness to work evenings, weekends, and holidays.
